Context for the PHICUS engagement
PANI has been a Phicus partner and customer since 2018. Over these years, we have provided support in a variety of areas ranging from augmenting and building capacities of their field staff cadre (CRPs – Community Resorce Persons) to providing other support with regard to strategy and HR.
THE COLLABORATION
In Phase 1 of our work, we spent significant time understanding the persona of a CRP which led to creating a skills map for the role. We created a recruitment and selection process, performance management system, skills assessment process as well as capability building plan. These processes were implemented by the internal program teams.
In Phase 2 of our work, Phicus was involved in creating a persona and a ‘success profile’ (skills, attributes, knowledge mapping) for all the roles in the program team, starting from the Field Officer to Program Director. This culminated in the creation of detailed capacity building plans for the year for all these roles.
Phase 3 saw the year-long implementation of the Capacity Building plan across Field Teams, the Block teams and the district teams. ‘Sahuri’, an agency building mascot (through engaging letters) was the delivery channel to build the capacities of the field officers and workshops around key skills such as Being a leader, Presentation skills, Managing Performance, Coaching, Feedback skills and Working Together were areas in which skills were built for the block and district team managers and leaders.
In Phase 4, the focus was squarely on strengthening HR systems and processes in the area of policies, compensation and performance management.
We are currently in the midst of Phase 5 where we provided support in gathering key stakeholder feedback and creating a plan to address key strategic priorities for the next five years.
GOING FORWARD
Phicus continues to engage with PANI on a need basis, to support their efforts in building strong programs and effective people managers and leaders.
